Last Updated: October 17, 2026

Welcome to Neuropause! These Terms & Conditions explain how your membership works, what to expect from our virtual support groups, and our policies regarding payments, cancellations, privacy, and participation.

By purchasing a Neuropause membership, you agree to these Terms & Conditions and our Group Guidelines.

1. About Neuropause

Neuropause provides virtual support groups, education, and connection for adults navigating the intersection of neurodivergence and perimenopause/menopause.

Our groups are facilitated by professionals with backgrounds in mental health, coaching, education, and related fields.

Neuropause support groups are not psychotherapy, group therapy, medical treatment, or crisis services. Participation does not establish a therapist-client or healthcare provider-patient relationship with Neuropause or its facilitators.

Information shared during groups is intended for general education and peer support and is not a substitute for individualized professional care.

Neuropause is operated by Kristin Koliha, consulting LLC.

2. Membership and Access

Your Neuropause membership provides access to all scheduled virtual support groups during your active membership.

• Attend as many groups as you'd like. There is no monthly attendance limit.

• Choose the groups that interest you or feel relevant to your needs.

• Some groups may require advance registration or have attendance limits.

• Group topics, facilitators, and schedules may change.

• Memberships are for individual use and may not be shared or transferred.

• Members must be at least 18 years old.

3. Membership Billing and Founding Member Pricing

Neuropause memberships are billed monthly through Squarespace using its supported payment processors.

By subscribing, you authorize automatic monthly payments at the membership rate displayed during checkout. Your membership automatically renews unless canceled.

Founding Member Rate

Founding Members receive a special discounted monthly membership rate that remains in effect for as long as their membership stays active and uninterrupted.

If a Founding Member cancels their membership and later rejoins, the original discounted rate is not guaranteed.

Standard membership pricing may change with advance notice, subject to applicable law and any pricing commitments made at enrollment.

4. Cancellations and Refunds

You may cancel your Neuropause membership at any time through your Squarespace member account or by contacting us at hello@theneuropausecollective.com

Cancellation stops future recurring payments. Your membership remains active through the end of your current paid billing period unless a refund is issued.

No-Questions-Asked Refund Policy

If Neuropause isn't the right fit, simply contact us at hello@theneuropausecollective.com to request a refund. No explanation necessary.

Refunds are available for your most recent monthly membership payment only. Previous months' membership fees are not refundable, except where required by law.

Refunds will be issued to your original payment method. If a refund is issued, your membership access will end and future recurring payments will be canceled.

5. Group Participation and Expectations

Neuropause is committed to providing respectful, supportive spaces where members can share experiences, ask questions, and connect with others.

By participating, you agree to follow our Group Guidelines, including:

• Respecting other members' experiences, identities, and perspectives.

• Protecting the privacy of other participants.

• Not recording, photographing, screenshotting, or distributing group discussions.

• Allowing others opportunities to participate without pressure to share.

• Avoiding harassment, discrimination, threats, or disruptive behavior.

• Respecting facilitator guidance and group boundaries.

Members may participate at their own comfort level, subject to the expectations of individual groups.

Neuropause may remove participants from sessions or suspend or terminate memberships when necessary to address safety concerns or violations of these terms. Refunds in these circumstances will be handled in accordance with applicable law and our refund policy.

6. Privacy and Confidentiality

Members may discuss sensitive personal experiences during support groups.

All participants are expected to respect the privacy of others and refrain from sharing identifying information or personal stories outside the group.

Although confidentiality is an expectation of participation, Neuropause cannot guarantee that other group members will maintain confidentiality.

Members are encouraged to participate from a private location and to consider their personal comfort when deciding what to share.

Neuropause is not automatically subject to HIPAA simply because some facilitators are licensed healthcare professionals. Applicable privacy obligations depend on the nature of the services and relevant law.

Personal information collected through membership registration, payment processing, and website use is handled according to our Privacy Policy.

7. Professional Boundaries and Safety

Neuropause facilitators provide support and education within the scope of their professional roles.

Facilitators do not provide individualized diagnosis, psychotherapy, medical treatment, medication recommendations, or emergency mental health services through Neuropause groups.

Participation is voluntary. Members are responsible for deciding whether the group format is appropriate for their needs.

Neuropause is not a crisis service. If you are experiencing an immediate emergency, contact local emergency services. In the United States, you may call or text 988 for mental health crisis support. Please be aware of the crisis services in your local area if needed.

Facilitators may interrupt or end participation when significant safety concerns arise, consistent with applicable law and Neuropause procedures.

8. Technology and Access

Neuropause groups are conducted virtually using third-party technology platforms.

Members are responsible for having a compatible device, internet connection, and an environment appropriate for private participation.

Neuropause cannot guarantee uninterrupted access due to technical outages or circumstances beyond its reasonable control.

Members may not share private group access links with nonmembers.

9. Changes to Services or Terms

Neuropause may update its group offerings, schedules, facilitators, and membership resources as the program develops.

We may also revise these Terms & Conditions. Material changes will be communicated in advance when required by law.

Continued participation after updated terms take effect may constitute acceptance where legally permitted. Changes requiring affirmative consent will be handled accordingly.

10. Contact Information

For membership questions, cancellations, accessibility requests, or concerns about group participation, contact:

Neuropause
Operated by Kristin Koliha Consulting, LLC
Email: hello@theneuropausecollective.com

Membership Agreement

By completing registration, I acknowledge that I have read and agree to the Neuropause Membership Terms & Conditions and Group Guidelines.

I understand that my membership includes recurring monthly payments, that I may cancel at any time, and that Neuropause support groups provide education and peer support rather than therapy or medical treatment.